CRTVAI Call Analysis Features

Ever wondered what’s really happening in your customer calls? Are your agents performing well? Are customers actually getting the right answers? What’s the real vibe of these conversations?

Stop guessing. CRTVAI Call Analysis gives you the full picture fast, clear, and actionable.

What You Actually Get

When you upload a call to CRTVAI, you don’t just get a basic transcript. You get a complete breakdown of everything that matters.

The Basics (But Better)

• Audio & Transcription – The full conversation written out, word by word. Available in the original language and translated if needed.

• Call Duration & Talking Time – See how long the call was and how much of it was real conversation versus silence.

• Sentiment Analysis – Was the conversation positive, negative, or neutral? You’ll know instantly.
  
  

How Your Agent Actually Performed

CRTVAI doesn’t just tell you what was said — it shows how it was said.

• Speaking Speed – Did your agent talk too fast or too slow? CRTVAI measures words per minute to ensure it’s in the optimal range (100–200 WPM).

• Pauses & Delays – See when the agent paused, how long, and whether it was natural or awkward.

• Loudness Levels – Track voice volume throughout the call. Too quiet? Too loud? You’ll know exactly where.

• Tone Analysis – Was your agent friendly, professional, or empathetic? CRTVAI rates their interactive tone.
  
  

The Words That Matter

• Most Used Words – Check which words your agent uses most. Are they saying the right things?

• Filler Words – How often did they say “um,” “uh,” or other gap-fillers? This shows professionalism.

• Key Phrases – What topics came up? What were customers really asking about?
  
  

Knowledge Base Reference – The Game-Changer

CRTVAI checks if your agent’s answers match your company’s knowledge base. For every question, you see:

• What the customer asked

• What the agent answered

• Whether it matches your company data

• A confidence level on accuracy
  
  

No more wondering if customers are getting wrong information. You’ll know exactly what’s being said.

Performance Scores That Actually Matter

CRTVAI scores your agents on what really counts:

Agent Cooperation (out of 40 points)

• Proactive assistance

• Responsiveness

• Empathy

• Effectiveness
  
  

Agent Assessment (out of 50 points)

• Communication skills

• Problem-solving ability

• Technical knowledge

• Efficiency
  
  

Agent Professionalism (out of 50 points)

• Customer satisfaction

• Professional tone

• Tone consistency

• Polite language

• Following company standards
  
  

You get real numbers, not vague feedback. Scores you can actually use to improve performance.

Policy Compliance

Does your business have specific policies your agents need to follow? CRTVAI checks compliance and flags any issues immediately.

Why This Helps Your Business

Traditional call monitoring is often too slow or too shallow. You can’t listen to every call, and basic transcripts don’t tell you much.

CRTVAI gives you the full picture in minutes:

• Find your best performers – Know who’s crushing it and why.

• Spot training gaps – Identify exactly where agents need improvement.

• Catch wrong information – Fix problems before they affect your customers.

• Improve customer satisfaction – Understand what drives positive call outcomes.

• Save management time – No more listening to hours of calls. Just look at the data.
  
  

Simple to Use

Upload your call. Wait a few minutes. Get your complete analysis.

No complicated setup. No training needed. Just clear, useful insights you can act on immediately.

Ready to See What’s Really Happening?

You’re already having customer calls. Why not understand them?

CRTVAI Call Analysis turns every conversation into actionable data. Know what’s working, fix what’s not, and build a better customer experience.

Contact CRTVAI today and start analyzing your calls the right way.